Most recruiters will do everything they can to avoid refunding a client. After all, we’ve invested time, expertise and effort into making the placement. However, understanding when to refund a client can be essential for long-term success.

But what happens when continuing to honour a replacement guarantee starts costing your business more than it’s worth?

I recently had my first recruitment fee refund of my 20-year career. Giving money back wasn’t a sign of failure, but a strategic business decision that freed up valuable time, strengthened the client relationship and ultimately generated more revenue. Sometimes, the decision to refund a client can lead to greater benefits in the future.

If you’ve ever struggled with replacement guarantees, difficult briefs or knowing when to move on, this episode offers a different perspective.

Tune in for:

👉 Why protecting every fee isn’t always the best business decision
👉 How to evaluate the true cost of replacement work
👉 When refunding a client can actually strengthen the relationship
👉 Why opportunity cost matters in recruitment
👉 How freeing up your desk can increase revenue

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